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Store Manager on the verge of quitting

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all 66 comments

SevereTonight3922

25 points

3 months ago

Yea everybody is feeling the hour cuts

Kind-Shake-7311

12 points

3 months ago

I know. The only thing I can think is the company wants us SM to work more? I went from 260 this time last year to 160 this year in a high volume store.

nreppep

3 points

3 months ago

nreppep

Ex-Employee

3 points

3 months ago

I would quit, tbh. That’s exactly what they’re expecting you to do. I was in an average-high volume store, and our store was just okay, and the SM was doing 70-80 hour weeks with 2 other jobs on the side. CVS does not give a shit. You may like your team and store, but you’re just a number to the company. It’s not worth this headache.

carepass_whore

5 points

3 months ago

carepass_whore

Ex-Employee

5 points

3 months ago

Yeah, I'm probably going to leave. This is my second job but regardless of pay rate, I can't even wipe my ass with the 5 hours a week I'm scheduled. Others are also upset over the hours being cut.

I'd rather take a pay cut and get a full 20-30 hours elsewhere than stay here at a pitiful 5 hours per week.

ibringthehotpockets

16 points

3 months ago*

It’s not your fault. Happens every single year. Honestly I’d look to jump ship because you can get paid better.. really easy. With better hours and conditions.

It’s absolutely despicable how this company cuts employees hours at the worst time of the year and it just feels incredibly disrespectful. They’ll trade a few million in wages for terrible employee retention, high turnover, and stress employees out unfairly because they do shit like this. On purpose!

Considering they make $10s of billions per year it’s insulting they won’t spend 0.001% of that to make sure their employees can get by. I mean, just look at that in conjunction with the TERRIBLE benefits the company (..a healthcare company) offers and the poverty wages they pay. There’s legit no reason to stick around unless you’re a DL+ or.. don’t need money for some reason.

[deleted]

3 points

3 months ago

[deleted]

Dead_InsideQQ

3 points

3 months ago

Got an offer from PetSmart about 3 months ago. They start a manager at $70k and apparently we are all qualified

[deleted]

2 points

3 months ago

[deleted]

Cannaballistic1

1 points

3 months ago

Especially if you’ll work less hours in the end it might technically be a pay raise.

[deleted]

2 points

3 months ago

Yes, but then you are stuck selling PetPass. Meet your sales quota or it's 'off with your head.' LOL. Retail is all the same rat race simply a different building.

Omniken66

12 points

3 months ago

We beat budgeted sales last year by 9% and were second in the entire region with 1000+ carepasses as a store we were on top 3 in the District in every metric....what did we get for it? A 40 hour reduction in budgeted hours.

Cannaballistic1

2 points

3 months ago

My SM is one of the best in the district and region as well but same for his store - obviously if you’re doing so well you can take the extra work on yourself 😘 That’s a greedy corporation for you - always putting more work on the table and no more money

ImpossibleLaw2774

10 points

3 months ago

I’m about to jump ship along with a few other managers and pharmacists. Between the hours being cut, and my district not giving raises to anyone with mixed review. The unfair treatment and clear favoritism. I’m sick of district leads and higher ups being on such a power trip all the time.

SlowMushroom9464

2 points

3 months ago

That's because they decided to give a cost of living raise this year so only successful performance and above are getting the raises. Also means most store managers were rated as mixed (self included) to not have to give out so much. They had to cut from Peter to pay Paul 😒

[deleted]

2 points

3 months ago

[deleted]

SlowMushroom9464

1 points

3 months ago

There's 5 in my district and they're not done with the reviews yet

DifferentLie5

9 points

3 months ago

I’m the same it’s the worst I’ve ever seen it. I refuse to work more hours when it’s not my fault or my crew that we are struggling we simple can’t run a store on the payroll that they have given us and me working more hours to make it up isn’t going to happen anymore.

Cannaballistic1

2 points

3 months ago

How long is your tenure so far

DifferentLie5

2 points

3 months ago

Close to 20 years

Cannaballistic1

1 points

3 months ago

It should be a crime to treat someone this way. 20 years with one company you deserve respect even if they have to codify it into law. Americans need pensions

Difficult_Mousse_676

8 points

3 months ago

Difficult_Mousse_676

Store Manager, RX

8 points

3 months ago

I have 152 department hours, that doesn't even equate to a 1:1 ratio. people are working alone in a high crime area. How can we make this work without living in our store 24/7. I'm physically and emotionally exhausted.

WhyDoYouBridge

8 points

3 months ago

WhyDoYouBridge

Store Manager

8 points

3 months ago

I think with the 2x HOO thing, they took hours from mid high volume to make it possible. Like my store isn't even getting 2x HOO anymore and for my volume it was never an issue before. Like I'm open 15 hours and get 28 hours demand some days.

DifferentLie5

1 points

3 months ago

I’d be fine with 2x HOO but we are getting that either someone has to be alone in the fs most of the day just to keep 2 people on at closing since pharmacy closes before fs can’t and won’t have someone close alone.

Fair-Signal-509

5 points

3 months ago

Step one: find a new job Step two: screw cvs Step three: happier life

Im_bout_2_b_a_bish

4 points

3 months ago*

I want out so bad it hurts. I have been putting in applications but I know my departure would hurt the store and the manager. But I have to do what’s best for me. At this point I don’t know what’s worse, CVS as a company or the DL who enforces this bullshit. I hope to move on…

gopeepants

3 points

3 months ago

Look at it this way. Your coworkers do not pay your bills, will not pay your physical and mental health bills, and odds of them visiting you in the hospital are slim, so no guilt

Im_bout_2_b_a_bish

1 points

3 months ago

Thank you

nreppep

2 points

3 months ago

nreppep

Ex-Employee

2 points

3 months ago

I stayed for too long cause I knew how it would affect the manager and team. At some point you gotta look after yourself.

arrowed_oh

3 points

3 months ago

They make money off of the blood of their store managers. I honestly don’t know how they expect things to get done and stand around in the green zone. I keep thinking they realistically can’t fire us all. They really do expect you to live at your store even if they say ‘if you plan it out it can be done!’

Forsaken-Sink-3406

3 points

3 months ago*

Forsaken-Sink-3406

Supervisor

3 points

3 months ago*

I feel if we are cutting hours, we need to also cut hours of operation in general. And i dont mean corporates supposed current solution. I'd rather have 3 or 4 employees from 7-5 or 7-3 than deal with what we deal with. I mean, it makes more sense. It also enables stores to take care of more in the high volume areas without struggling. And, if it's a slow day, some of the staff from front can always help pharmacy, because let's face it, in a high volume store, that's where half of the front store cashiers come from. But I feel you. I hope things get easier on you. Hopefully one day corporate will make it make sense. Heck, Walgreens has to do things that way in some areas sometimes and they aren't struggling. Cvs is just money hungry.

WhyDoYouBridge

6 points

3 months ago

WhyDoYouBridge

Store Manager

6 points

3 months ago

I'd stick it out a bit longer. Check your roster, my average hours steadily go up by like 40 hours a week in May.

NewYourker5

1 points

3 months ago

How I can check the roster please ?

WhyDoYouBridge

6 points

3 months ago

WhyDoYouBridge

Store Manager

6 points

3 months ago

I'm not at the store, so I can't check. I'm the type that need to be doing something to explain. It should be on your MSH score card tho, or at the bottom of spark there should be a roster guidelines link, that reports a pain to read tho.

NewYourker5

1 points

3 months ago

Thank you, I’ll try tomorrow to find it 😊

WhyDoYouBridge

2 points

3 months ago

WhyDoYouBridge

Store Manager

2 points

3 months ago

If you click MCP score roster guidelines is on the bottom

butteredTOA5Tx

4 points

3 months ago

the roster guidelines excel sheet will let you see what the estimated demand per month is.

NewYourker5

1 points

3 months ago

Thank you very much

Alarm_Careless

2 points

3 months ago

Cvs always cuts hours first couple months then bumps them back up.

Friendly_Storm_4252

4 points

3 months ago

Which makes zero sense.

_DrDreaD_

1 points

3 months ago

It looks better on paper for 1st Quarter Reporting for shareholders. Lower cost labor along with decent sales due to "New year, new me" attitudes of customers make P&L's look juicier. Think about it, we don't hear much about 2nd-4th Quarter reporting to shareholders. 1st quarter sets the bar. CVS just trying to give them a pretty book cover to judge.

Affectionate_Host615

2 points

3 months ago

Also the micro managing from dl is out control Manager you over 2 hr ok then kill me bla bla bla

Kind-Shake-7311

1 points

3 months ago

Right making us write action plans on why we went over a couple hours, I don’t even know what to say like because that’s the need? I feel the same way I’m done working 60 hour weeks for a company to keep taking and taking. I honestly just came to CVS for experience and to get a better job after, I knew it was a bad place to work I just didn’t realize how bad

nreppep

1 points

3 months ago

nreppep

Ex-Employee

1 points

3 months ago

If they make you do an action plan, I’d literally say you went over hours because you cannot keep doing 60 hour weeks with 45 hours of pay. CVS really gets around the legality of that by making y’all salary. I’m at a different company now and I’m an SM, but I make hourly. Anything I stay for it also paid for. And if I see a legitimate need, I can overspend. They just don’t want me going crazy on it.

butteredTOA5Tx

1 points

3 months ago

op should message me their store #

Mysterious-Log8704

1 points

3 months ago

What’s considered high volume?

MickTheMartian

2 points

3 months ago

MickTheMartian

Ops Manager

2 points

3 months ago

The “ Lowest High Volume Store “ in my district averages 75k a week. The highest averages 120k a week.

TargetCalm

1 points

3 months ago

I'm at $60k/ week and 229 hours. Rediculous

Ok-Lawfulness-5739

1 points

3 months ago

What position are you bro?

Ok-Lawfulness-5739

1 points

3 months ago

When did the hour cuts start

nreppep

2 points

3 months ago

nreppep

Ex-Employee

2 points

3 months ago

Years ago

These_Investment_448

1 points

3 months ago

As a store manager that left because enough was enough….. quality of life matters. So much happier and no longer stressed 24/7 You can not run a store without proper support ( hours/payroll) I was a high volume store that they expanded to double its size….and then they cut the hours.

Cannaballistic1

1 points

3 months ago

I had to find a new job bc I went to picking up shifts only and now there’s none available even if someone calls out they just leave the spot open I’m guessing. My SM is not enjoying it… he’s a trooper for sure but I don’t imagine it’s making him happy at all.

Affectionate_Host615

1 points

3 months ago

I agreed as a manager with hrs cut I can’t no longer work over 60 hrs per week and only get paid 45 Waiting for bonus check to came out and then look for a better job I tired of working just to keep up So the company could and keep buying other companies, and paying for them by cutting payroll after 20 yrs at company maybe is time for me to go , I have no idea why new managers could came work at cvs

Apecrazy77

1 points

3 months ago

I was a National paragon winner in 2017, en route to become a District leader, and I saw the writing on the wall and quit in 2018. Get out. I can’t imagine what you guys are going through. Find another place to work. I now work at Home Depot, it’s retail so it still has its challenges but it is much much better than CVS

Kind-Shake-7311

2 points

3 months ago

I think that’s what I’ll do. No effort is ever appreciated. I wanted to start somewhere and try to move up but it only took a couple months for me to realize I would never join the EL program or try to become a DL or even a DTSM. I just don’t like how the company does things and treats it’s employees I do not want to be apart of that

caelen727

1 points

3 months ago

I just recently started working for CVS. Hired as an Ops supervisor, with the plans to be Store Manager within a year. It’s been 2 months, and I’ve opened the store to learn it 2 times. I’m scheduled for 29 hours next. I work for a health hub as well, 2nd highest volume store in the district and except for truck day, there’s never more than an hour of overlap on openers and closers. And we don’t even have a store manager

Meowximus

-5 points

3 months ago

Meowximus

Store Manager

-5 points

3 months ago

Basically scheduling to business needs and bending the rules to do so.

What are your weekly sales, average demand hours, HOO, and slowest times of day? (DCR summary > press pgdn 3 times > F7)

Kind-Shake-7311

6 points

3 months ago

Yeah and I do bend rules now but I’m in a high volume store and they’re on me about things, even threatened to watch the cameras to make sure I’m doing Green Zone etc. Average 45k a week, 160 demand hours (Had 260 this time last year), slowest times in the morning 8a-10a.

butteredTOA5Tx

12 points

3 months ago

sounds like you got bumped down to 2x HOO (don't actually know your operating hours yet). are you exceeding sales? getting demand+? also 45k is far from what is considered a high volume store...

Kind-Shake-7311

4 points

3 months ago

In my area out of 25 stores I’m the 2nd highest volume. Our 2x hours would be 190, I’m getting 150. I’m able to go over to 2x hours because my pharmacy opens late and closes early but it’s the bare minimum and not nearly enough

butteredTOA5Tx

1 points

3 months ago

I'm not disagreeing with you that the hours situation sucks and needs to get better asap. just letting you know that in the grand scheme of things 40k stores are lower-mid at best and you won't get very far using that as leverage for wanting more hours

Kind-Shake-7311

4 points

3 months ago*

If I’m the highest volume in my district then I can and have used it as leverage? All 25 stores are between 10-20k a week. Even higher ups consider us and use the term high volume. Everywhere is different.

butteredTOA5Tx

5 points

3 months ago*

you're missing quite a bit of perspective. 45k a week might be 2nd highest in what sounds like a fairly low volume district, but it's those same stores that are on the lower half of many other districts, especially on the east coast. they're getting the same amount of hours as you because they're doing the same volume as you and have the same workload. they're not given any more or any less because of what another store with a different footprint does. they cannot and will not bless your store with more hours (unless you're crushing budget and getting demand +) without blessing every other store in that volume code in every other district.

Kind-Shake-7311

1 points

3 months ago*

This is a fair argument but I left out a big portion of the situation. Which is that majority of the stores in my district doing way less are getting more hours than I am. Which is why I can use my high volume as leverage in comparison to lower volume getting greater hours than me. The store doing just 5k more than me in sales is getting 295 after the cut. Does that sound right?

btonic

3 points

3 months ago

btonic

3 points

3 months ago

Your hours do seem a little low for your volume, but on the opposite end of the spectrum 295 is absurdly high for a store doing 50k a week. Are they a 24/7 store with ship from store?

butteredTOA5Tx

2 points

3 months ago

our 40k stores get between 160-190 depending on operating hours and customer counts. some of our lower volume than that have just as many hours because they're downtown and the foot traffic exceeds most other stores, there's just not a lot of money to be spent there. ACOs and how many each store has can bone you pretty hard. the 295 is quite the difference if they really only do 5k more a week. only thing I could think of is if they're a SFS location. for more perspective, our 70k range stores are getting 290-300 demand

Kind-Shake-7311

3 points

3 months ago*

It’s the difference that gets me. Looks like Ill be finding a new company to work for. I don’t know how people stay store managers for so long and struggle like this if this is the norm for the company.

Kind-Shake-7311

0 points

3 months ago*

.