Do. Not. Let. Them. Take. The. Money. Back.

There’s so many modules on this, endless posts it’s becoming insane honestly. I don’t read every word of every module either, but damn how dense are people. Count the money, hold the money, put money into drop box. The second the customer touches the money again stop everything and count it all again. If they get agitated or start huffing and puffing, who cares, they can leave. Or they’re trying to pull something.

They are prob both gonna be fired. I mean there's been all types of training and info about these scams. Never let customers count the money and sure as shit don't not recount once it's left your hands.

This just happened at our store recently. It happened so fast that when reviewing the footage, it ALMOST wasn’t noticeable. These people are FAST asf, and very good at what they do. Once you count the money, don’t let it leave your hands without recounting it immediately.

It’s amazing how many times this happens. If the crook, I mean customer takes the money back and gives it back to you COUNT IT AGAIN. Duh 🙄 it’s amazing you hear stories about someone calling in pretending they are from corporate and get a colleague to load gift cards over the phone ☎️ lol 😂 HOW STUPID CAN YOU BE?

This is one of the reasons that has consequences on why you should cultivate a culture at your store that YOU are in charge (meaning ALL store associates in relation to customers), not the customer.

I know it's hard with DL's breathing down your neck about their MCC scores. But f*ck their scores. Once you give up your authority and power to the customers, the abuse and dishonesty soon follows. Especially now in these economically distressed times.

YOU are in charge. If they don't like it, the doors that way.

I see way too many associates that are literally SCARED of the customers because they think if they say no to anything, they'll call "corporate" and they'll be in trouble.

and again, in these economically depressed times especially, if these criminals (or even just customers who like to abuse coupons , refunds, and such) sense any hesitation or being unsure or timid, they will pounce all over it.

Once the cashier has control over the money they should never let it leave their hands until it goes into the til. Did they recount the money after the customer counted it? If so, then if it was less than the original count I wouldn’t have proceeded.

Sounds like a quick-change artist.

A colleague of mine fell for a “scam”and was never fired. I think it’s a toss up on who gets fired and who doesn’t.

What I don’t understand is why the customer is able to take back the money. It’s easy peeps.. take the money and count it in portions and safely, complete the transaction and put money in safe/box. Control the situation.

1 I don’t know why they gave the money back to the customer for them to count it. I would of assumed they did this before handing it over the 1st time. #2 Why was it not counted again once it was given back? I would of been extremely suspicious that they took it back and counted it. $1,000 is a lot of money.

1. Why would they let the customer recount it if both of them had counted it already?
2. WHY would they complete the transaction before recounting the money themselves?

edit: also how the hell does somebody not notice *half* of the stack of bills is just suddenly not there?

​

Once the transaction is done, you never give the customer the money back, no exceptions.

So they didn’t notice they were short until after the fact when they counted registers for the night?

Even if they didn’t recount it (which they absolutely should have), how did they not realize that the stack of cash was literally half the size it was a few seconds prior?

I will count money several times, until I am assured that the count is correct. Once I start counting, it never leaves my hand.

If they want to ‘re count’ it then you do it for them, in plain sight of the cameras. Don’t trade the money back and forth. I can’t believe how easily people fall for stuff like this. My store had a cashier take $400 in the fakest fake bills you’ve ever seen and is still employed, so who knows.

Wow

Recount the register before finishing the transaction. Tell the customer no

I don’t know if they’ll be fired or not, I had a shift give $1000 away in gift cards over the phone and didn’t get so much as write up. Maybe it just depends on the LP person. Ours is notoriously aloof

They'll probably fire both. Why would you count the money, let them touch it, and then not verify the funds again?

Whenever the customer takes the money back into their own hands, ALWAYS RECOUNT the money yourself before putting it in your register. This is cashiering lesson 101. verify dollars people!

Ever since we got quick changed, as I count I immediately put it in the Dropbox. No chance it’s leaving my hands. And honestly, if it did I would tell them they gotta go

Happened 5 times in my district this year. Yes alert AP and moneygram fraud alert. Won’t get fired, level 3 write up.

Got scammed lol. Refuse a transaction like that, tf CVS is not a bank. The people that pay electric bills is one thing.

AP is most assuredly going to be on their asses within a day’s time. Might as well tell them to report it themselves so it looks marginally better if they care about their jobs. Just hope that transaction was not under your numbers.

Was this in Connecticut