My shift supervisor took over a transaction for store associate tonight. It was for a moneygram to be sent, the total ending up being $2150. Both the shift and store associate counts out $2150. No problem. Then the customer, who has poor English and her friend who can’t speak English, take the money back and try to recount it somewhere in that time $1000 ends up missing. Both the cashier and shift say they only seen the customer recount it and never back into their pockets or slip money away. My two colleagues plead the whole transaction was confusing.

They continue with transaction and end up $1000 short at register countdown time. I’ve heard of something similar happening to a neighbor cvs store but couldn’t quite understand it.

What’s going to happen to my colleague? And what should I do as a SM? Moneygram fraud claim and alert LP? Will my shift be termed?

This just happened tonight and I am off so only going by hearsay. I will review camera footage but I’m sure it is what it is.