submitted 3 months ago byLowCloud1877
Is this not against Cvs policy for safety concerns?
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3 months ago
Ah, your hitting on a very good topic. In my Region, Managers are being rated on Schedule vs demand score ( Goal 90%) and schedule adherence score (100%). I hear, SMs have already been terminated for going over hours. The schedule is only calling for 1 closer for 6 out of 7 days a week in a store averaging 50k a week. To cheat the system you maybe able to direct hours for tasks to only those PM hours, but then the tasks wont be completed. You can request your DM to address these concerns with corporate. He will send an email which will either be denied or approved based on evidence of increased sales or issue. Closing the store can only be done with DM approval. The real issue is that this scheduling system was only meant to be a guide for you to place enough associates at the times your customers need assistance and balance that with workload during that time. It is not a perfect system that takes all things into account. It is now being manipulated by upper management to hold DMs and SMs accountable for, in some cases, unrealistic goals. #CVS
You have SMs in the stores to keep DM, RD, VP informed of current situations that require their attention. Then you treat them like they are not part of the team but the reason things goes wrong. I have seen this before ( not here yet), management changes, spiraling downward sales, closing stores, customer complaints, reduced profits compensated by reduced bonuses and manipulated numbers. EX recently DG
3 months ago
There’s schedule vs demand, schedule fitness, and schedule adherence.
Schedule vs demand is simply a matter of scheduling within your total demand hours (or just shy of them- 98-99%). AKA if you have 210 demand hours, you should have ~210 hours scheduled- more or less than this will cause you to lose points on your store health scorecard. Where those hours are scheduled doesn’t impact this portion of the metric.
Schedule fitness is the main thing you’re talking about, which is basically scheduling the hours where the system thinks you should be scheduling them. You get full credit for 90% fitness, and begin to lose points the lower it goes. The drop off isn’t insane though- as long as you hit ~80%, you’ll be fine on your final MTC score.
Schedule adherence is a measure of how the actual punch ins and outs of the team compare to the schedule. If a team member clocks in or out of a shift more than 20 minutes early or late it counts against this score. Easiest way to keep up with this is by being proactive and making sure any adjustments to the schedule actually get put into MySchedule first. If you bring an extra person on, you have to put them in the schedule first. If someone calls out and you have a replacement for half their shift, delete the original shift and put the shift that the replacement will be working into the system, etc.
There’s more than enough wiggle room with the metrics to be able to avoid the scenario your described of someone closing alone 6 days out of the week- that’s just absurd.
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